Support
Write to us — a person answers, not a bot.
We usually reply within a day. For questions about personal data — privacy@tukko.eu, we respond within 30 days under GDPR.
Frequently asked
How do I connect my child
On the parent’s device open the child’s profile and show the QR code. On the child’s device choose “I have a code” and scan it — or type the short code if there is no camera. The child needs no email and no password.
The code does not work
A code is valid for 24 hours. Check whether it expired and generate a new one in the child’s profile. Codes never contain I, O, 0 or 1 — they look too much alike.
How do I add a second parent
Settings → Family → invite a co-parent. They enter the code on their device and see the same schedule. The invite is valid for 48 hours.
The email does not arrive
Check your spam folder and that the address has no typo. Our mail comes from the tukko.eu domain. If nothing arrives within ten minutes, request it again on the sign-in screen or write to us.
I forgot my password
On the sign-in screen choose sign-in by link — you will get an email with a link and no password is needed.
How do I export or delete my data
Settings → Privacy: export gives you an archive with all your family’s data, deletion closes the account.
Do you collect data about my child
Analytics and crash reports are off by default and run only in parent sessions — nothing is ever sent from a child session. There is no advertising and no advertising identifiers.